How to use our portal.
We've created our customer portal to provide you with a seamless solution to our online service, however, sometimes we all need a little extra help. We've created a tutorial video to talk you through our step-by-step guide and a cheat sheet which you can download here cheat_sheet v1.pdf to takeaway.

We've also listed out Frequently Asked Questions which will direct you to get the answers you need as quickly as possible.

This page is dedicated to providing help on our customer portal, however, If you need help regarding our products, service or technical assistance please contact us on 01384 487600 or use the Contact us form and one of our team members will come back to you.


Access and Registration

Q. How do I access the portal?
A. Go to www.vanleeuwen.co.uk, select ‘Get My Documents’ or hover over the person icon in the top right corner and select ‘My account’. 

Q. How can I sign up for an account? 
A. To receive your login details, get in touch with one of our sales team members on 01384 487600 or use the Contact us form.
Account Management 

Q. How do I update my password and account information? 
A. To update or change any account information, head to your account dashboard and select ‘Change login details’. For any name or email changes, get in touch with one of our team members on 01384 487600 or use the Contact us form.
Help

Q. I am struggling to find what I need on the portal; can you help? 
A. Of course! We have a tutorial video on the Help page to take you through a step-by-step guide and a downloadable cheat_sheet v1.pdf for you to take away. However, if you need further assistance, please Contact us accordingly.
Technical Issues

Q. If I cannot access the portal, what should I do? 
A. Ensure you have entered the correct login details, and if the issue persists, get in touch with one of our team members on 01384 487600 or use the Contact us form. 

Q. Some of my information doesn’t look right; what should I do? 
A. Should you encounter an issue or if something doesn’t look right, please get in touch with us on 01384 487600 or use the Contact us form, and one of our team members will be able to assist you.
Feedback 

Q. Can I suggest a change or provide feedback on the portal? 
A.   Yes! We would love to hear what you think about our portal. Please submit your suggestions to our team via the Contact us form.
Suggestion Box

Do you have a suggestion on how we can improve the customer portal?  We'd love to hear it! Please use the Contact us form and entitle it "Suggestion Box" for any suggestions we implement we'll send you one of our VL Lions.
How to use our portal.
We've created our customer portal to provide you with a seamless solution to our online service, however, sometimes we all need a little extra help. We've created a tutorial video to talk you through our step-by-step guide and a cheat sheet which you can download here cheat_sheet v1.pdf to takeaway.

We've also listed out Frequently Asked Questions which will direct you to get the answers you need as quickly as possible.

This page is dedicated to providing help on our customer portal, however, If you need help regarding our products, service or technical assistance please contact us on 01384 487600 or use the Contact us form and one of our team members will come back to you.


Access and Registration

Q. How do I access the portal?
A. Go to www.vanleeuwen.co.uk, select ‘Get My Documents’ or hover over the person icon in the top right corner and select ‘My account’. 

Q. How can I sign up for an account? 
A. To receive your login details, get in touch with one of our sales team members on 01384 487600 or use the Contact us form.
Account Management 

Q. How do I update my password and account information? 
A. To update or change any account information, head to your account dashboard and select ‘Change login details’. For any name or email changes, get in touch with one of our team members on 01384 487600 or use the Contact us form.
Help

Q. I am struggling to find what I need on the portal; can you help? 
A. Of course! We have a tutorial video on the Help page to take you through a step-by-step guide and a downloadable cheat_sheet v1.pdf for you to take away. However, if you need further assistance, please Contact us accordingly.
Technical Issues

Q. If I cannot access the portal, what should I do? 
A. Ensure you have entered the correct login details, and if the issue persists, get in touch with one of our team members on 01384 487600 or use the Contact us form. 

Q. Some of my information doesn’t look right; what should I do? 
A. Should you encounter an issue or if something doesn’t look right, please get in touch with us on 01384 487600 or use the Contact us form, and one of our team members will be able to assist you.
Feedback 

Q. Can I suggest a change or provide feedback on the portal? 
A.   Yes! We would love to hear what you think about our portal. Please submit your suggestions to our team via the Contact us form.
Suggestion Box

Do you have a suggestion on how we can improve the customer portal?  We'd love to hear it! Please use the Contact us form and entitle it "Suggestion Box" for any suggestions we implement we'll send you one of our VL Lions.